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Coles Online

Published in Slider
K2_WRITTEN_ON January 27 2016
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Challenge

Once customers have loaded their Coles Online order, Coles staff are then required to pick and pack the goods. This is a process that is undertaken in-store. In order to maximise productivity, Coles Online staff require a computer aided system to record and pick goods. This system is software on a hand-held device. This hand-held device must be securely and safely mounted to the packing trolley to allow for hands-free operation. Coles required an ergonomic ICT enclosure solution to maximise productivity.

Solution

After thorough user analysis that incorporated all elements of the ICT hands-free operation including height adjustability, lock ability, secure mounting, robust and ergonomic operation, the Integra design team worked with many departments covering ICT, OH&S, maintenance, in-store staff and hardware and software suppliers to establish a solution that is user centric. Integra’s production team then manufactured and rolled out a variety of applications and designs to suit picking and packing of fresh produce, perishables and non-perishables to all Coles stores nationally for Coles Online and Click and Collect.

Result

Coles experienced a significant productivity gains within the Coles Online and Click and Collect service/business areas. Integra was able to enable and empower Coles with design and make solutions that is valued, distinctive and aspirational.